Since I have spent a good amount of blogging time lately complaining about bad customer service experiences, I thought it appropriate to highlight one recent positive experience for a change. So VW and DQ, please take note of the following:
Last night Brian and I ate dinner at Panera, and much to my disappointment, they were out of chocolate chip cookies. I also happened to eat at Panera on Saturday night in Austin and they, too, were out of chocolate chip cookies. Conspiracy? I think so.
Fortunately there is a sandwich shop across the parking lot—Earl of Sandwich—so we walked over there to scope out the dessert selection. And we were in luck! There were several chocolate chip cookies to choose from. So we approached the cash register, cookie in hand, and told the guy at the counter that we just wanted the cookie and nothing else. His response? “Just the cookie? Just take it—you can have it for free!”
And for a split second I forgot that I was married and considered proposing marriage to this 18-year-old saint. Perhaps it’s a tad dramatic to call someone a saint simply because he gave me a free cookie, but I’m telling the story so you’ll just have to get over it.
Anyway, we ate our free cookie and I am here to tell you that a free cookie does indeed taste better than one that costs money. Especially when it is being sold at the exorbitant price of $1.50… nothing ruins my appetite quite like being over-charged for my food. Anyway, even though I am not all that crazy about their sandwiches, I am now 10 times more likely to return to this establishment simply because of that cashier’s good deed.
The moral of the story is this: If a business does something nice for me, I will blog about them and give them free publicity to all 7 of my readers. If a business crosses me, I will submit a complaint to their website and hold a grudge for as long as I live. Am I the model for healthy conflict-resolution or what?!